What can we help you with today?

I want to request a refund

To request a refund, please visit Apply For A Refund

Please note the following that we are unable to confirm eligibility for a refund without the Refund Application being completed and supporting documentation.

I want to check what I am protected for

Please visit Terms & Conditions - simply choose your ticket seller and the date you purchased your tickets to find the relevant information.

If your query is in relation to Covid-19, please visit our current Covid19 Guidance.

I want to find out the status of my refund application

If you have applied for a refund, please check your email for the last status update. Our normal turnaround is 3 to 5 working days, however, in periods of unusually high volume, it may take us longer to review your application.

We are unable to respond to any chasers, we will respond to your application in due course. Thank you for your patience.

I want to change the date of my tickets/booking or have a question regarding my ticket/the event

Please speak to the ticket seller/venue that you purchased your tickets from directly – unfortunately, we can only help with refund application queries.

Please check your email booking confirmation if you are unsure of the venue/ticket agent you purchased your tickets from.

My show has been cancelled or postponed

Please note that this is not a reason for which a refund can be provided under the terms and conditions of the Refund Promise. Please may we suggest that you contact the ticket seller/venue that you purchased the tickets from to discuss this further.

I have another question

Please refer to our FAQ's in the first instance

If you still require assistance, please email us at refunds@ticketplangroup.com. Please note that we will be unable to answer your query if it is covered by one of the above questions.