Refund Claim Form

As the forthcoming rail strikes have been made public knowledge prior to the date of your event, unfortunately, the circumstances fall outside of the protection provided and we are unable to provide a refund under this facility. This is as per the terms and conditions agreed to at the point of purchase.

We appreciate that you may not have known about the strikes when booking your tickets, however, please note that it is the date of your event that is relevant to the condition relating to strike.

We recommend that you contact the ticket seller directly to explore any options that may be available to you.

We are sorry that we have been unable to assist you further on this occasion.

Are you requesting a refund due to one of the following reasons:

• Booking Error (such as booking tickets for the wrong date, time or location)
• School or work commitments (except for armed forces commitments)
• Financial reasons
• Relationship Breakdown
• Event is unsuitable
• No longer want to attend

May we kindly refer you to the terms and conditions of the Refund Promise, you will note that it states:

“We will not make a refund where:

• you do not attend a booked event other than for a reason included within this Refund Promise."

Unfortunately, the circumstances are not one of the reasons included and on this occasion we are unable to make a refund.

We are sorry that we have been unable to assist you on this occasion.